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DGVOX Voice Logging Solution

DGVox is designed to record and archive telephone conversations, be it IP, Digital or Analog. 

 

DGVox is extensively used to meet recording needs in Call Centers, Banks, Government establishments, Defense, Security, Utilities, Transportation and several other industries. 

 

DGVox with its powerful web based user interface allows users to monitor, search and evaluate calls and generate various types of reports and graphs for analysis. 

 

DGVox is integrated and tested with most of the market available PBX systems and Voice platforms. 

 

DGVox’s scalable architecture make sure that it can be deployed in any industry environment in stand alone or client –server model catering to the needs of Enterprises having multiple offices. DGVox is offered with various hardware platform options.

DGVOX features

DGVox is equipped with an intelligent and powerful search engine and a versatile playback screen that allows search based on several parameters like time, date, duration, direction, called id, dialed digits, agent id, color codes etc.

A distinctive feature of DGVox is the dashboard which can be customized as per users’ needs.

  • Display

    • Customizable Dashboard

    • Channel Activity

    • Live Monitoring

    • Auto live monitoring*

    • Recent calls

    • Storage capacity

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  • Search

    • Simple and Advanced search

    • Search templates

    • Alerts search

    • Customer details search*

    • SMS search*

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  • Playback and Manage

    • Search results and playback

    • Playback control (slider, pause, forward, rewind)

    • Tag & grade calls

    • Transcribe calls*

    • Dial in for playback*

    • DGVox generates several types of reports. DGVOX allows scheduling of several types of activities and gives a number of operational and media options for archiving.

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  • Reports

    • Call reports

    • Evaluation reports

    • Reports scheduler

    • Logs and Alerts reports

    • Multiple report formats

  • Schedule

    • Recording scheduler

    • Reports scheduler

    • Archive scheduler

    • Reports subscription

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  • Archive

    • Manual archive

    • Selective archive

    • Schedule archive

    • Archive media support DVD, NAS, SAN, FTP etc.

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  • Security​​

    • Access to DGVox Server is monitored through fine grained controls.

    • Multilevel alphanumeric passwords can be set for access based on various levels and functions.

    • Powerful Alerts engine to notify failures or specific events. 

    • Audit trail

    • Encryption*

    • Lock/Unlock voice files

    • Disable file deletion

    • Role/Privilege based access

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  • Alarms & Alerts

    • Recording failure

    • Network failure

    • Archive failure

    • Email and popup alerts Add-on Modules*

    • Agent pop-up

    • External database integration

    • CRM Integration

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